Retailer innovations during COVID aim to keep customers happy

Retailer innovations during COVID aim to keep customers happy

Excellent customer service has always been the hallmark of well-established, highly respected retailers. Nordstrom’s, Zappos and Trader Joe’s are a few of the best examples of retailers that make concerted efforts to make and keep customers happy. Before 2020, many retailers were happy to let those top-rated companies be the standard bearers for superior customer […]

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