Capillary’s Intelligent Customer Engagement
Capillary’s Intelligent Customer Engagement™ (ICE) suite of products (includes CRM, Loyalty & more) brings together everything retail operators and entrepreneurs require in order to engage with their customers, weaving social and mobile experiences into any point-of-sale device, from legacy terminals to the newest POS Dubai devices and cellular tablets. The ICE package is encouraged by the Client Engagement Management platform that powers the individual products that are designed to supply the flexibility to meet your growing demands. In addition, Capillary CRM supplies flexible delivery units from our cloud-based SaaS to managed services and everything in between with our Professional Services team.
Capillary CRM has demonstrated that it can scale up efficiently and profitably by focusing on a section that’s been underserved by other more expensive and complex solutions. The strength of Capillary’s alternative is it’s capability to deliver immediate business results. We are excited to partner with the company in this next crucial phase of its growth.
Retailers Realize a 15% increase in Average Basket Value and 30% increase in their client retention rate by implementing our options, which is the reason we continue to rise so quickly with Capillary CRM.
Customer Engagement Management (CEM) platform
The platform consists of a cloud-based, real-time Customer Relationship Management, CRM solution with a marketing data warehouse that securely houses your customer and related data. Access to the data is configurable and can be managed based on user role, data type and other standards. The CRM platform is designed to support different business models such as a franchise, independently owned stores or a wholly owned brand.
CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM
- Data Augmentation & Enrichment
- Configurable Engine
- Personalized Engagement
- Open APIs
- Real-Time CRM
- Secured(ISO Certified) Data Warehouse
- Role-based Security Management
- Store Clienteling
- Social Media Marketing
- Mobile Marketing
- E-commerce Marketing
- KPIs, Dashboards & Reports Mgmt.
- Customer Satisfaction & Feedback
- Customer Segmentation
- Campaign Management
- Lifecycle Marketing
- Loyalty Management
- Value-Added Services
PERSONALIZED & TARGETED, OMNI-CHANNEL ENGAGEMENT
- New Customer
- Active Customer
- Loyal Customer
- Inactive Customer
The CRM platform enables retailers to augment and enrich their existing customer data through different programs across multiple channels to create richer customer profiles which enable deeper customer insight and personalized engagement. Lastly, the CRM platform’s open API supports integration with a variety of third-party systems such as Point Of Sale (POS), mobile POS, store tracker and payment solutions.