Retain your Customers & Increase Sales with our Customer Engagement Solution

Retain your Customers & Increase Sales with our Customer Engagement Solution

Our Loyalty solution  combines usability with a depth of features that enable businesses to run sophisticated loyalty programs, engage customers and increase sales. Equipped with the easiest program builder in any loyalty solution, pre-integrated with POS systems like Retail Pro and availability of API to integrate with other systems

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Customer Retention

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Increased Customer Satisfaction

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Increase Sales

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Get Customer insights

Salient Features

  • Seamless Connections with POS
  • API to integrate with any system for real time sync
  • Fully Customizable (point based, cash back, frequent buyer programs)
  • Integrated with Promo Manager to offer loyalty benefits & track ROI
  • Customer-Centric
  • Online and Mobile App Balance Check for Customers
  • Automated Email & Text Reminders
  • Fraud Alerting

Program Types

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Percentage Based

Customers receive a percentage of their purchase as rewards, as points or cash, to use at a later time.

 

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Roll Over

Customers gain points until reaching a threshold. Points are then converted to dollars and points return to 0.

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Promo Based

Customers gain points until reaching a threshold. Points always continue to accumulate. Customers redeem rewards through emailed promotions. Promotions can be discounts on receipt or products

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Frequent Buyer Program

Customers are rewarded for their frequent repeat purchases of particular brands, products or manufacturers wherein the purchase of a number of products is rewarded with a discounted or free product of the same type.

Retail Pro® Ranked Top Retail POS in Market Share, Global Reach, Innovation, and Growth

Retail Pro® Ranked Top Retail POS in Market Share, Global Reach, Innovation, and Growth

Folsom, CA, Nov. 25, 2019 — Retail Pro International today announced its cross-platform, cross-channel POS and retail management software Retail Pro® ranked in IHL’s latest Retail Executive Advisory Program Research Study as number 1 retail mid-market POS in market share, global reach, innovation, and growth.

“Over the years we’ve amassed a tremendous amount of primary and secondary-source data in this pursuit to assist retailers in vendor selection and to help understand the trends transforming our industry,” said Jerry Sheldon, Vice President of the IHL Group.  “The study considers primary and secondary source data to evaluate and rank on-premise and SaaS POS for retailers with chains ranging from 1 to 100 locations – representing over 9 million POS locations installed POS units worldwide.” 

In this hyper-competitive context, Retail Pro holds 5.9% market share in the midmarket slice for general retail and also ranks as a top performer in IHL’s positioning map which measures vendors by innovation and market strength dimensions.

Kerry Lemos, CEO of Retail Pro International, comments, “We thrive in the highly creative and demanding environments in all major markets worldwide. Striving together with our loyal customers drives us to keep honing our technology to be more efficient, more innovative, and more adaptable to the diverse retail brands using Retail Pro worldwide.”

As retail in emerging markets continues to expand and enterprise retailers are rearchitecting systems for unified commerce, IHL projects the POS software market will grow 53% from $3.2 billion in 2018 to $4.9 billion in 2023, implying further growth opportunity for top POS providers.

“In spite of economic condition setbacks in some markets, retail continues to advance in North America, EMEA and APAC. This presents our retail technology solution providers with an opportunity to move forward and prosper in the era of intentional innovation,” commented Greg Buzek of IHL. 

“These companies, ranked above all others in our study, represent a cohort of movers who push and help organizations drive growth. We congratulate the top-performers who move our industry forward.”

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About Retail Pro International

Retail Pro International (RPI) is a global leader in retail management software that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For 30 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters – cultivating customer engagement and capitalizing on retail’s trends. Retail Pro is the chosen software platform for unified commerce strategy by retailers in 130+ countries

Omnichannel: The “new” brick & mortar concept

Omnichannel: The “new” brick & mortar concept

    The face of Main Street stores has changed significantly during the last 20 years. Bookstores have been replaced by nail salons, clothing shops are now restaurants and flower shops have made way for pet groomers. Those are the types of services you can’t buy online, and they’re finding brick-and-mortar success. They are taking back Main Street, breathing life back into the vacant store fronts. And adding to this new look for downtown are traditional retailers that are using omnichannel to open successful businesses.

VIP Click and Collect

Take Nordstrom. The venerable, high-fashion store has debuted “Nordstrom Local.” Nordstrom Local doesn’t need a huge footprint, and doesn’t carry much inventory. But it’s a way for shoppers to buy online, pick up in store but also enjoy other amenities that are afforded the VIP shopper. Today’s fashionistas often order online, motivated by styles presented on social networking sites such as Instagram. A customer places her order online, then heads to Nordstrom Local to pick up her merchandise instead of taking advantage of free shipping. Why? To enjoy a manicure while sipping a smoothie and getting the inside scoop on the season’s hottest collection from the friendly, professional associate. Sure, curbside pickup is a popular option for those on-the-go, but those pedicure stations also have their place. Those are the competitive differences that will make Nordstrom’s top-of-mind for their next purchases. It’s Click & Collect, taken to new heights. It’s that type of something extra that drive customers into the store. This is the next level of omnichannel, in which the channel used for purchase is irrelevant.

 

A personalized approach

Retailers today need to entice shoppers out of their homes and into the stores. Just a few years ago, brick and mortar were written off as a dying breed, suitable only for “showrooming.” Slowly but surely, brick and mortar shops are finding secure footing back on Main Street. Not all the old names will make it back, and some are gone for good, because they just couldn’t reinvent themselves or their customer experience fast enough. But physical locations are a vital part of the omnichannel, offering a more personalized approach than any pure ecommerce retailer ever could.

Going Omnichannel with Retail Pro Prism

Going Omnichannel with Retail Pro Prism

Retail Pro Prism

Retailers going Omnichannel pass on tech benefits to customers

In-store customers account for 50% of all eCommerce activity, so closing the online-offline gap is critical for customer experience. In response, retailers pursuing omnichannel with Retail Pro are turning their technology gains into customer-facing conveniences for unified commerce that puts shoppers first. Here are three ways you can pass on the benefits of full data visibility in Retail Pro to your customers.

1: Show store inventory availability online

79% of shoppers research products online before buying in stores. Analysts are calling the trend ROPO – Research Online, Purchase Offline. With so many shoppers choosing this blended approach to shopping, you can use your inventory data in Retail Pro to give customers online visibility into a product’s availability at their local store and secure the sale.

2: Make personalized recommendations

Though personalized recommendations generate only 7% of online visits, they result in 26% of online conversions – well worth the effort. You can analyze customer history data in Retail Pro to personalize your marketing with recommendations based on items they recently or frequently purchased. Effective recommendations are those that complement what the shopper already purchased from you, rather than simply other iterations of items the shopper has already browsed or bought.

3: Blend channels into one holistic shopping experience

For on the go consumers, the real shopping is done on your website. They see your store as a fulfillment center where they will try on or pick up what’s needed on their way to do other things. Integrated ecommerce and store POS can help you create a streamlined experience for these busy shoppers: shoppers can plan ahead and fill up their online shopping cart, and then access it at your store POS to complete the purchase and get the goods.   Retailers pursuing omnichannel are taking on the monumental task of integrating all their data sources into a 360 degree view of their business.With full integrability in the Retail Pro platform, omnichannel is becoming attainable reality rather than simply rhetoric.Accurate, real-time communications in Retail Pro help you keep your inventory and customer information up to date across the entire business, so you can make better decisions from holistic, integrated business insights. Whether you’re leveraging Retail Pro for your brand stores, ecommerce, kiosks, outlets, franchises, store-in-store, or pop-ups, Retail Pro is one solution for all your retail and helps you unify commerce in a way that puts shoppers first.

COSEC DOOR FOP Dubai – Inidtech Middle East

COSEC DOOR FOP Dubai – Inidtech Middle East

COSEC DOOR FOP is a technically advanced, biometric fingerprint and RFID Card based door controller, which can be used for various applications like Access Control, Time-Attendance, Visitor Management, Cafeteria Management, Vehicle Access Management and Contract Workers Management. Its award winning design, multiple credentials and multiple connectivity options fulfill the requirements of all type of businesses.

cosec door fop cosec door fop - interface diagram door fop 300x164 - COSEC DOOR FOP Dubai – Inidtech Middle East

cosec door fop

Superior Design

  • iF Design, Good Design and India Design Mark Awards
  • 128×64 LCD Display
  • Touch Sense Keypad
  • Audio Visual Indications

Saves Time by Quick Fingerprint Identification

  • Identification in Less than One Second
  • 1:1 and 1:N Verification

Manage many Users from a Device

  • 5,00,000 Events Storage
  • 9,600 Fingerprint Templates

Select Credential as per Requirement

  • Fingerprint, RFID Card and PIN
  • Proximity and Smart Cards
  • EM Prox, HID Prox, Mifare and HID iCLASS

Connect Device with Server using available Option

  • Wired and Wireless Connectivity
  • Ethernet and RS-485
  • Mobile Broadband (3G/4G) via USB

Perform Functions Faster from the Device itself

  • User Enrolment from Device
  • Perform Attendance Functions
  • Take Out the Event Data via USB
COSEC DOOR FOT Dubai – Inidtech Middle East

COSEC DOOR FOT Dubai – Inidtech Middle East

Winner of the coveted iF, Good Design and India Design Mark awards for its superior design, COSEC DOOR FOT is a versatile device designed for reliability, modularity and performance for single or multi-location Time-Attendance application. It records exact time of a user using fingerprint or card in less than one second. cosec door fot cosec door fot - interface diagram door fot 300x164 - COSEC DOOR FOT Dubai – Inidtech Middle East

Superior Design

  • iF Design, Good Design and India Design Mark Awards
  • 128×64 LCD Display
  • Touch Sense Keypad
  • Audio Visual Indications

Saves Time by Quick Fingerprint Identification

  • Identification in Less than One Second
  • 1:1 and 1:N Verification

Manage Multiple users from a Device

  • Events Storage up to 5,00,000
  • 9,600 Fingerprint Templates

Select Credential as per Requirement

  • Fingerprint, RFID Card and PIN
  • Proximity Cards
  • EM Prox and HID Prox Cards

Perform Functions Faster from the Device itself

  • User Enrolment from Device
  • Perform Attendance Functions
  • Take Out the Event Data via USB

Perform Applications using APIs

  • Communication with Third Party Software
  • Integration using Device API
  • Device and User Configuration, Enrollment, Transfer of Commands and Events

Convenient Operation and Installation

  • User Friendly UI
  • Standalone and Network Operation
  • Easy Mounting on a Back Plate
  • Leverage Existing Network Infrastructure
  • Minimum Wiring
COSEC VEGA FAX Dubai – Inidtech Middle East

COSEC VEGA FAX Dubai – Inidtech Middle East

COSEC VEGA FAX offers cutting edge advantages in terms of connectivity, technology, usage environment and ease of use. IP65, PoE, touchscreen and wireless connectivity offer foolproof Access Control and Time-Attendance solutions for Corporate Firms, Manufacturing Units, Government organizations and many more. cosec vega fax cosec vega fax - cosec vega fax 300x164 - COSEC VEGA FAX Dubai – Inidtech Middle East

KEY FEATURES

Excellent Design that Match with your Aesthetics

  • 3.5” TFT Touchscreen Display
  • Compact Design
  • Pluggable Card Reader Module
  • IP65 Rating

Choose Credentials as per Requirement

  • Fingerprint, RF Card and PIN
  • Proximity and Smart Card
  • EM Prox, HID Prox, Mifare and HID iCLASS

Multiple Connectivity Options for Communicating with the Server

  • Ethernet
  • Power over Ethernet (PoE)
  • Built-in Wi-Fi
  • Mobile Broadband 3G/4G (through USB Dongle)

Higher Capacity for Managing Multiple Users and Events

  • Up to 50,000 Users
  • Event Storage up to 5,00,000

Easy Operation and Installation

  • User Friendly GUI
  • Standalone and Network Operation
  • Easy Mounting on Back Plate
  • Leverage Existing Network Infrastructure
  • Minimum Wiring
COSEC PATH DCCX Dubai – Inidtech Middle East

COSEC PATH DCCX Dubai – Inidtech Middle East

COSEC PATH DCCX is a series of compact front-end terminal device to record and control entries and exits through proximity and smart cards. Built with advanced features like IP65, PoE and compact design, it fulfills the time-attendance and access control requirements of organizations. It is a modular, scalable and feature-rich Time-Attendance and Access Control device. fingerprint attendance system COSEC PATH DCCX - fingerprint attendace system 300x191 - COSEC PATH DCCX Dubai – Inidtech Middle East

Superior Design

  • Compact Design
  • IP65 Rating
  • Tri Colour LED (Allowed, Denied/Alarm and Status)

Better Capacity to Manage Multiple Users and Events

  • 50,000 Events Storage Capacity
  • 2,000 Users Capacity
  • Two Cards Per User

Multiple Card Support

  • Proximity: EM Prox
  • Smart: Mifare and HID iCLASS

Convenient Communication Options

  • Ethernet
  • RS-485
  • Power over Ethernet (PoE)

Perform Applications using APIs

  • Communication with Third Party Software
  • Communicate using Device API
  • Device and User Configuration, Enrolment, Transfer of Commands and Events

User Friendly Operation and Installation

  • Standalone and Network Operation
  • Easy Mounting on a Back Plate
  • Leverage Existing Network Infrastructure
  • Minimum Wiring

fingerprint attendance system COSEC PATH DCCX - fingerprint attendace system xcxx - COSEC PATH DCCX Dubai – Inidtech Middle East

What Every Retailer Must Know About Traffic 2.0

In years past, store traffic was a simple measure – the number of shoppers who entered the store – and traffic counts were critical in determining core retail metrics like conversion (i.e.; the percentage of shoppers who actually purchased, and calculates as the number of transactions divided by store traffic). Traffic only told the story of “how many.” Nothing more. Retailers wanted to know more about their shoppers, but additional data collection included methods like surveying, and was very manual and very expensive. That was then. This is now. Traffic 2.0 is the latest generation of traffic counting, and it doesn’t stop at “how many.” Today, it includes “who,” “what,” “where,” and “when,” and when brought all together, goes a long way to determining “why” and “why not”.

People Counting: Understanding its Importance

Buying a people counter is often considered a long term investment. It is now widely accepted that an accurate and reliable traffic count is a key metric in the world of retail and shopping centers. Most large retailers have at least one technology installed, and if you ask them, most would tell you they cannot run their business without it.

Although people counters are now mainstream, it is still difficult to find buying guides, guidelines or tips on what people counting technology is needed in your store. My goal today is to change that and give you all the information you need on what can be a confusing topic for some retailers.

While I write this article I’ll reference our products, but only do so occasionally, so that this can become a go to reference on people counting solutions. I want to present to you what I’ve learned in the last ten years testing different technologies, supporting customers, and speaking with them about their experiences.

Let’s split the analysis in to two scenarios: 1. if you are not counting 2. if you are already counting but want to change your current solution

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